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  • FAQ

    Q:1 How many times a year should I have my carpets cleaned?

    Usually, carpet cleaning depends on many factors such as pets, children, smokers and more. But, to cut its short, on average you should consider professional carpet cleaning twice a year, means in a gap of every six months.

    Q:2 How long does it take the carpet to dry?

    After the carpet is cleaned, your carpet will be only slightly damped. Usually, carpets need 6-10 hours to dry completely. However, it could take up to 24 hours to dry. It also depends on the time of year your carpet is cleaned, the air circulation, humidity and the temperature in your home.

    Q:3 Can pet odors be completely eliminated from my carpets?

    However, we have a high success rate in eliminating average pet odor problems. We cannot guarantee that extreme pet damage can be completely eliminated using Hot Water Extraction.

    If the pet urine is soaked into the carpet fiber and padding, it might need to be replaced in order to eliminate the nasty smell. In such critical situations, there is very little that any kind of carpet cleaning can do about pet odor. Our certified technicians are trained to identify these cases and give you recommendations on what to do next.

    Q:4 Can steam cleaning damage my carpet?

    Hot Water Extraction is considered the best carpet cleaning method. In fact, manufacturers and experts always recommend having hot water extraction if you are looking for deep and safe carpet cleaning.

    Q:5 Are you certified cleaner?

    Yes, we are certified from the IICRC (Institute of Inspection Cleaning and Restoration Certification). Five Star Carpet & Tile Care is a family owned business. We have 18 years of experience in this business.

    Call us at 760-774-7961 if you have any doubt or questions. Our support staff is always ready to help you.